Last Updated: 10/09/2026
At Unique Art Flex & Printing Press, customer satisfaction is important to us. Because our products are custom-made based on individual customer specifications and designs, our refund policy is outlined below.
1. Custom Printed Products
Due to the personalized nature of printing services (business cards, banners, wedding cards, custom apparel, promotional materials, etc.), we generally do not offer refunds once:
- The design has been approved by the customer, and
- Production/printing has begun or been completed
2. Eligible Refund/Reprint Situations
We will offer a free reprint or refund in the following cases:
- The delivered product contains printing defects (e.g., poor print quality, incorrect colors not matching the approved proof) that are due to an error on our part
- The product delivered does not match the specifications confirmed in the approved order (e.g., wrong size, wrong material, wrong quantity)
- The product arrives damaged due to mishandling during our production or packaging process
To be eligible, customers must report the issue within 3–5 days of delivery, along with photographic evidence of the defect, sent to info@hotpink-weasel-750216.hostingersite.com or via WhatsApp at +977 9806834434.
3. Non-Refundable Situations
Refunds or reprints will not be provided in the following cases:
- Errors in text, spelling, images, or design that were present in the customer-approved proof
- Change of mind after the order has been confirmed and production has started
- Minor variations in color due to differences between screen display and final print (a natural characteristic of the printing process)
- Delays caused by incorrect or incomplete information provided by the customer
- Damage occurring after delivery due to improper handling, storage, or use by the customer
4. Cancellations
- Orders may be cancelled for a full refund only if cancellation is requested before production begins.
- Once production has started, cancellation requests will be assessed on a case-by-case basis, and partial refunds (minus material and labor costs already incurred) may apply.
5. Refund Process
If a refund is approved:
- Refunds will be processed to the original payment method (Mastercard, Visa, PayPal, or Stripe) within 7–10 business days.
- For orders paid via cash or direct bank transfer, refunds will be issued via bank transfer or as otherwise agreed with the customer.
6. How to Request a Refund
To request a refund or report an issue with your order, please contact us with your order details:
Email: info@hotpink-weasel-750216.hostingersite.com Phone / WhatsApp: +977 9806834434 Address: Sukdev Chowk, Yamunamai Rural Municipality-1, Rautahat, Nepal
Our team will review your request and respond within 2–3 business days.
7. Changes to This Policy
Unique Art Flex & Printing Press reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.